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FAQ

Q- How does Textile Megastore work?

Textile Megastore  is an online based wholesaler trading in women clothing in India. First of all customer need to sign up/log in on website. We provide a platform to retailer or Wholesaler to purchase best products at wholesale rate from us. As soon as customer places order on our web site, Customer will get an email confirmation for that particular order.

Q- Is it safe to buy from Textile Megastore?

Yes. It is the safest way to buy products on Textile Megastore . So if for some reason you place an order and you never get your products then Textile Megastore accepts full liability. Afterward, they handle dispute you. Textile Megastore wants to create an easy and safe buying experience for the customer.

Q- How to order?

Textile Megastore  provides two types of order processing.

A.  Online order  (E.g. Add to cart and follow the steps)

B. Offline Order (E.g. WhatsApp, Telephonic conversation)

 

Q- What products does Textile Megastore have?

A. Sarees

B. Salwar Kameez

C. Dress materials

D. Kurtis

E. Printed Cotton

F. Lehenga

G. Readymade

Q- How to pay?

Textile Megastore online and offline modes for payment. Such as,

A. NEFT

B. Bank Transfer

C. Cash on delivery(COD)

D. Card Payment(Credit card/debit cards, Visa, Master card, Maestro cards etc.)

E. Paypal Payment

Q- How does Textile Megastore shipping work?

Textile Megastore  Shipping varies and depends upon the weight of parcel and delivery location.

Q- Who are the shipping partners associated with Textile Megastore?

Textile Megastore  is associated with many of the logistic partners.

A. India Post

B. FedEx

C. Sky International

D. Mahavir Courier Service

E. DHL

F Local Transport

Q- How long do items take time to ship?

Generally, not all the products you ordered are ready to ship. If some product is upcoming then it will take 8-10 days to get ready. After dispatching the product it depends on logistic which you have selected. (e.g. In India post it will take 10-12 business days to get your parcel delivered, FedEx takes 6 to 7 business days in India.)

Q- Which currency is accepted for payment?

Textile Megastore accepts payment only in Indian rupees. If Customer is from foreign country our customer executive will help you out for converting currency in Indian rupees then customer can proceed for bank transfer.

Q- What if product goes out of stock?

If the item is out of stock and you try to order that product, the website will not let you do so. But In some cases, after placing an order the product goes out of stock the amount you paid will be refunded to you. Otherwise you can also select other catalog.

Q- Can I cancel my order and ask about refund?

Yes. We issue store credit which can be used for any future purchases.

Q- My country is not in your list. Does it mean that you do not ship over there?

Mostly we have all countries in our list but in case if it is not in list please contact our customer care executive on info@textilemegastore.com , otherwise you can place order manually on  + 91 7046733236, +91-6359996001 , +91-6359996004

Q- What is the estimated weight for my product?

Every product has its approximate weight on the website's description panel.

Q- How to track an order?

After dispatching your goods we will provide a tracking id via e-mail or whatsApp to customer. For any help related to tracking number you can contact on +91 0261-4042329.

Q- Can anyone buy from Textile Megastore?

Yes. Anyone can order from Textile Megastore. Textile Megastore is Surat based company where a single person can order directly from us in wholesale .

Q- How do I return defected/wrong product? What is the process?

You can mail us at info@textlemegastore.com or call us on  +91-0261-4042329  and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full store credit voucher to purchase any other product from the website. It takes 15-20 business days to complete the process of refund through NEFT or same mode of payment. Also, the exchange will be done only once, after that no exchange or return can be done.

Q- Is shipping charge returned?

Shipping charge in any case is non-refundable.

Q- Can I get cash refund for my order?

No. once you get an order confirmation, we are unable to cancel the order. We issue store credit which can be used for any future purchases. 

Q- Is there return policy in International shipments?

We are based in Surat, Gujarat and any shipments outside India we do not take it back. We can consider exchanging if the customer ships it back. Cost of reverse shipment will not be bear by the company.

Q- Do you provide warranty/guarantee for merchandise?

All our products are authentic and sourced directly from the vendors. In case you received a damaged piece we will give refund or replacement of that piece. If replacement is not possible then we will refund amount of that piece.There is no extra warranty associated with the products. If there is any it will be mentioned on the product page.

International Customer

Company's Structure:

We are wholesaler and exporter of India wear women clothing like dress, saree, kurti, western, lehenga etc. we have 200+ brand catalogs at best company rate. We deliver in 42+ countries.

Benefits:

Q- If international customers buy from us what benefit they will get?

We can provide them good service and we will provide them priority. Our whole team is always connected with customer via WhatsApp. If customer has some queries and they try to connect us we will give priority to them and try to sort out them first. As we talk on benefits; Firstly, we deal with mostly all brands and provide best quality to our customers. Secondly, we are providing checking facility especially for our international customers. We are linked via WhatsApp right from placing the order till dispatching the parcel.

Shipping Method:

We will try to deliver parcel with best service provider with in lowest rate and less time than other supplier.

Taxes & Duties:

For international customers we send the package, but if the custom is applied for that country it needed to be paid by the customer and take the delivery for same. Company is not liable for any custom duties. Customer duties depends upon your nation rules and regulations. The information about customs, if applied will be informed via e-mail/call.

Contact us:

If customer has any issues regarding our product and services please write us on: info@textilemegastore.com

Landline number: +91 0261-4042329

Our executive's WhatsApp number: +91 7046733236, +91-6359996001, +91-6359996004

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